Please note

  • The client should have submitted the activation details. Read more about activation here -> Activation

  • Eligibility: The client should not have any KYC already. If the client has eKYC or Old KYC, online KYC is not allowed and the client can only do offline KYC process.

  • After the client completes the process, it will take 1-2 working days for verification and activation. If the KYC gets rejected, the rejection reason will be communicated to the client in the live chat within 12-24 hours of processing the KYC successfully.


Step 1: The client receives a notification for online KYC

After the client submits activation, the system will check if the client doesn't have KYC. 


If the client is eligible for online KYC, he will be redirected to complete KYC online as shown in the image below.



The following image shows the required documents for completing KYC.



Step 2: The client completes the KYC

The client needs to click the link and follow the step-by-step procedure as shown on the screen. 

  • For step 1, the client needs to upload a clear picture of the PAN, the details will be automatically fetched. If there is any error in the data fetched, then only you need to edit the details. 

  • For step 2, the client needs to upload a clear picture of the address proof on both sides. All the details are auto-fetched from the address proof.  If there is an error in the data then only edit the details. The address details need to be the same as present in the address proof, otherwise, it will lead to rejection. 
    Kindly upload the address proof document either Driving License or Passport Copy only.


  • For the below FATCA declaration step, if any of the conditions do not apply to you, click on Next to proceed further. 

  • In the end, the client will have to record a short 15 seconds video of himself/herself for the video verification step.  To record the video and read the OTP, settings need to be enabled for giving access to the Camera and microphone.


After the Aadhar-linked OTP is entered, wait for 10-15 seconds, and it will be automatically redirected to the home page.  

Step 3: Verification by KYC Agency

After the client submits the details, the KYC Agency (KRA) will verify all the details. If all the documents are correct, KYC will be completed within 1-2 working days. If some documents are incorrect, the client will receive a new KYC link to repeat the process.