Before starting any transactions with AssetPlus, every client must undergo a one-time account activation procedure. This procedure entails providing essential personal information, address details, and bank account particulars to successfully activate their account. 


Pre-requisites

Before the account activation, please make sure the client has completed the signup and can log in to the client app

Step 1: Pre-fill some information for the client

If you don't have any activation details of the client, skip to Step 2.

If you have some details of the client, then you can pre-fill that for the client. This will make it easy for your client during Step 2.

 

On the dashboard, search for the client on the home page and open the client panel. On the panel, go to the Documents section.




Here you can enter the details you already have about the client and click on Save.

Step 2: The client enters the required information

Now, request the client to launch the app/website -> Go to ☰ Menu -> Activate.

The client then enters the required information as shown below


After entering all the details, the client needs to sign on the screen and submit.

Step 3: Document verification by AssetPlus

Once all the details are entered and KYC & bank account verification is completed. The account gets activated automatically within 5-10 minutes. 

On the dashboard, when the client has not submitted any activation details it will be reflected as Empty. Once the client submits the activation details the status will be changed from Empty --> Submitted. When the client completes the activation process and documents are verified, the status will finally appear as Activated. 
After this, the client is ready to make any transactions on the AssetPlus platform.

Please note:

The system will not approve the activation in the following cases:

  • Incomplete or Old KYC
    KYC is a mandatory requirement for investing in mutual funds/stocks in India. Every investor needs to complete KYC before his account can be activated. If the client does not have a valid KYC, the system will not approve the activation. The client will be sent instructions to complete his KYC online or offline. After his KYC is done, activation will be approved.

  • Bank Verification Failure
    The system deposits Re.1 into the bank account mentioned during the activation process. If the account number is wrong, or the name in the bank account doesn't match the name on PAN, the system will not approve. The client will be sent instructions to provide additional bank proof. After he submits the proof, activation will be approved.


  • ITD Name Mismatch 

    • If the name on the NRI's account application does not match the name registered with the ITD, the account activation process may be halted until the discrepancy is resolved. 


      Note :  If the KYC is not yet completed, please raise a ticket on the Helpdesk, and we will assist you in completing the online KYC process.