After the user clicks on "Pay" and goes to the Internet Banking site. Then, he/she needs to complete the payment.
But, in some cases, he/she may not be able to complete the payment. For example,
- Forgot bank login/password
- Provided wrong OTP
- Bank site under maintenance
- Limitation on Transaction amount
- Other reasons if any;
In this scenario, the client can retry payment only after 10 mins. He/she will receive a reminder notification on the app after 10 mins.
NAV would be applicable as per the credit realisation from the AMC's end.
This new process allows us to prevent multiple incomplete orders(folios) for the client while ensuring that the client gets the NAV of their first attempt.